Returns & Delivery

SHIPPING COSTS
If you decide to return an item for a refund, shipping costs will be deducted from the refund amount. This includes any FREE SHIPPING offers you may have taken advantage of. The total deducted from the refund amount will be £3.99. Please Note: This does NOT apply to exchanges!

We operate a 14 Day returns policy, which means that you have 14 days after receiving your order to send your return. 

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.

We recommend that you carefully try new items indoors, just in case you need to return them as we will inspect the item(s) upon return to ensure the quality and standard that it was delivered with.

OUR SIMPLE 3 STEP RETURNS PROCESS:

1. Pop your item(s) in a packaging bag with your order slip which will be supplied in the parcel.

2. Post back to us (we advise you use a tracked service):

51 Maendy Wood Rise
Pontnewyyd
South Wales
NP441JY  

3. You will receive an update from us once your return has been received and your refund has been approved. If there are any issues with your return, our customer service team will make contact with you. We aim to process returns within 1 working day.

Faulty/damaged items
Please inspect the items upon receiving your order and contact us immediately so we can assess that the item is defective, damaged or if you received the wrong item so that we can resolve this issue.

Exchanges
Unfortunately, due to the nature of our business we cannot guarantee the stock for the exchange so therefore we do not currently offer exchanges. We would recommend returning any unwanted items and make a separate purchase for the new item(s) instead to ensure you secure the item(s) you want.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you receive a free gift with your order and return any of the items, the free gift must be returned too. If it is not returned, the cost of the free gift will be deducted from your refund.

You can always contact us with any returns queries using the contact us form which can be found here.